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Cold Callers

Alert message sent 30/01/2018 07:54:00

Information sent on behalf of Surrey Police

Dear residents
We have received an email from "RANCOM SECURITY LTD" informing us that they will be "telemarketing" in the GU area postcodes:





For your information during the 5 days commencing Monday 29th January 2018 personnel employed by Rancom Security Limited will be contacting home owners by telephone in the following postcode areas to speak to them about British Standard Approved monitored security systems:                                                                                                           

All  TW  &  GU            Post Codes                                                                                                       Subject to home owner's approval, appointments may subsequently be made for Rancom Security sales staff to visit addresses in those same areas.                                                                                                                              

All company representatives will carry identification and will produce it upon request to the home owners or to the police.                                                                                          

To reduce the likelihood of wasted police time, please inform the police call centre and other operational staff of the above information. If so required I and my colleague would be pleased to provide any further clarification needed. Our mobile phone numbers are: - 

Colin Read - 07825614769                                                                  

Derek Whitehouse - 07584576431                                                                                                                            

Rancom Security Limited has been assessed and confirmed by the SSAIB as compliant with the National Police Chiefs Council policy on Police Response to Security Systems 2015.                                                                                             

Best Regards                                                                               

Mr. C. Read                                                                                  

Liaison Manager                                                                           


Please note although they have made us aware of their activities in the area we do not endorse such activity and we are not allowed to recommend them or any other company to any members of the public.

The advice given in the NPCC Security Systems policy is as follows:

When investing in Security Systems for your home or business it is not advisable to deal with cold callers or telesales enquiries – you should avoid doing doorstep or telephone business. Many traders who call at your door are honest and genuine, however, some are not and can be extremely persuasive. Examples of bad practices associated with cold-calling and door-step selling include - pressure selling, unclear contracts, overpriced security systems and unduly raising the fear of crime. If members of the public have serious doubts about the legality or sales techniques being employed by any security company they should contact their local police or Trading Standards for advice.

We also recommend that they obtain written quotations from at least two ‘approved’ security companies so they can make a good comparison and make an informed decision.

Message sent by
Alison Brown (Surrey Police, Office Manager, Waverley)

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